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privacy_policy.docx
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Digital Video Wedding and Event
Privacy Policy & Terms & Conditions

2018_terms_and_conditions.docx
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DIGITAL VIDEO U.K. 101 Harrow Rd Hempstead Gillingham Kent ME7 3QB   01634 234234                                    www.videouk.com              Email:sales@videouk.com
 
Terms and Conditions...Brief summary
The purpose of this contract is to protect both the Client and Videographer. The day of the event is no time for misunderstandings and oversights to surface, and this contract seeks to alleviate this
possibility. It is mutually agreed that the Videographer shall supply the services and goods specified in the Wedding Video Booking Form and that the Client shall pay the price agreed.
 
We will operate in a discreet and unobtrusive manner.
It is understood that we are the exclusive official videographer, and others taking video will be permitted only at our discretion.
We will co-operate with reasonable requests made by photographer and other service providers and will abide by any restrictions imposed by clergy etc.
The Clients agree to co-operate and assist us in all reasonable requests.
We will not request anything that would put the Clients at risk or embarrassment.
We will respect the requests of guests who do not wish to appear on video.
The Client will make arrangements for catering for the videographer.
If the Client requests extended coverage beyond the agreed length of time coverage, extra time will be billed in one hour increments at the current rate.
 
Both parties will agree that the Terms and Conditions laid out here form part of the contractual agreement between the first party, Digital Video UK, hereafter called “The Videographer” and the second party i.e. the person or persons booking the video services, hereafter called “The Client”.
It is also agreed that no subsequent changes or modifications will be made to the contract without the agreement in writing of both parties. When you send the reservation fee it will be deemed you have read and accepted these terms and conditions.
The contractual relationship between the Videographer and the Customer shall be governed by the laws of the United Kingdom.
 
Deposit
A reservation fee which is non-refundable and shall be payable by the client within 14 days of booking. After this period the booking will become void if the reservation fee has not been received, at the discretion of Digital Video UK.
The deposit will be £250.  This is subtracted from the total fee.
Prices listed may change at any time, but this does not affect any bookings or contracts already agreed and fee's paid for..
 
License
The videographers will always consider the requirements and desires of the client in terms of video capture, editing, and style, but reserve the right to use their professional opinion in any circumstance.
The Client has viewed samples of Digital Video U.K.’s work and is completely satisfied with its quality and video production capabilities and artistic style. Changes to the finished product to accommodate aesthetic or personal tastes will result in additional fees.
 
Music, Filming, Permission and Fees
The Company will not be responsible for any detrimental impact on the film caused by the refusal to allow two operated cameras, where booked, to be used. Please note that it is your responsibility to obtain the consent from the owners of the place of worship or other venue where the event is being held and all other persons involved in the event, such as any person conducting the ceremony, the choir, organist and other musicians to record the event before it takes place and to pay any fees charged by them.
If you fail to do so, this may mean that we are unable to record the ceremony or the event or release the USB to you until that consent (required for copyright reasons) has been obtained.
Any particular music chosen by the client for the edited video has to be supplied before the filming of the event . We cannot be held liable for any delays in supplying the USB caused by the late supply to the Company of music or other information necessary for the production of the USB.
In the event of delays, customers who provide music in a timely manner will be edited in preference. If we do not receive all such necessary instructions from you within 8 weeks of your wedding date, completion of the USB will only be within the best timescale achievable.
 
If no music choice is given we will choose the music and a charge will be made for subsequent changes. Any changes to the edited video will be charged at the daily rate. There is a license fee for the use of commercial music used on USB /videos. You accept responsibility for the payment of music used and absolve the videographer from breaking any copyright laws.
 
Filming will start a minimum of half an hour before the ceremony unless otherwise agreed. We will make every effort to use the best position for the cameras to film the event however, due to restrictions imposed on the day, this may not always be possible.
The Client understands and accepts that the video coverage will be as determined by the videographer’s professional expertise and that no one shot or scene will be deemed more important than another.
Special requests from the Client are not binding instructions, although every effort is made to comply with the Client’s wishes.
Filming will stop at the pre-agreed finishing time.
In the event that celebrations on the day run late, howsoever caused, we will attend until up to 30 minutes after the agreed finishing time, free of charge.
After this time, attendance is at the videographers’ discretion and subject to the hourly rates on our price list, payable on the day.
For the purposes of clarification, we do not film continuously during the day. As such, we ask for a detailed running order in advance, and to be kept abreast of unfolding events on the day.
We are not responsible for camera or equipment failure for reasons beyond our control, or for the actions of third parties which impact our filming, eg, visual obstruction or camera shake or vibrations.
We reserve the right not to use our equipment in any situation e.g. inclement weather conditions, which may compromise the safety of our equipment or our videographers.
It should be noted that filming in low light situations (e.g. small rooms, candlelight, disco/dance areas, evenings and nights outdoors) may impact on the quality of the image captured by the camera.
In such situations, the videographers and the editor will do their best to achieve a bright image without significant degradation in image quality. The Client acknowledges that videography requires reasonable lighting and that production may be compromised due to low or poor light levels, the Videographer may suggest use of a professional camera-mounted light.
We cannot be held responsible for any detrimental impact on the footage caused by locations chosen by the official photographer which may not be well suited to video. Similarly, areas chosen for the formal parts of the day, may in some venues lead to extreme backlighting or images of high shadow or contrast. Where possible, we will minimise these impacts through our camera positioning.
We cannot be held responsible for any detrimental impact on the movie sound caused by loud ambient noise, crying children, echo or sound-deadening properties at the filming location, or shutter noise from nearby cameras.
Your Videographer will seek to obtain the best footage for inclusion in segments of the movie which require the active participation of attendees at the event, however we cannot beheld responsible for a low level of participation, e.g. Guest Comments.
 
Meals for Crew
To ensure that we do not have to leave the venue for refreshments and miss anything important, we would be grateful, when filming into the evening, if you could provide hot food and drink for our videographers, to be served during the wedding breakfast.
If this is not possible please let us know in advance of the event so that appropriate off site arrangements can be made.
 
Rights
The Videographer shall be the sole professional video practitioner at the Wedding.
While it is accepted that some guests may wish to make personal videographic records of the wedding, we reserve the right to ask them to stop if they become intrusive, distractive, or form any nuisance or hindrance to us.
 
Copyright
The copyright of the video production will be vested in the Videographer, and no form of copying or reproduction, etc, without written permission from the Videographer will be allowed.
The Videographer may take reasonable use of some of the production for samples for display or advertising purposes.
We confirm that we will comply with the provisions of the Data Protection Act 1998 as it relates to your personal data. Please note that we shall be entitled to assume unless you inform us otherwise prior to the Event that all persons attending the Event have consented to being recorded.
 
Master Material (raw footage) Edited Master material shall be retained by us for 6 months. The material shall remain the property of the Videographer, but copies will be obtainable throughout this period.
 
Standards
The Videographer shall at all times strive to maintain the highest standards of workmanship and artistic ability.
 
Interference
The Videographer will abide by all rules of the facility and/or directions of staff (if applicable) and/or facility coordinator(s) in regard to camera set-up and will not be held responsible for absence of certain shots due to such rules and/or directions, or due to interference by wedding guests or vendors, including the photographer.
The Videographer will not be responsible for non-fulfilment of contract if restricted by legal, trespass, health and safety or official limitations.
The Videographer will comply with the standard of dress and conduct appropriate to the occasion in which they are working.
The Videographer’s contractual liability is subject to alteration or cancellation if the production is subjected to any cause of non-compliance or failure beyond the Videographers control.
The Videographer will not be responsible for any losses, damages or errors due to misinformation or equipment failure.
In the unlikely event of a total failure or cancellation of the contract by the Videographer any liability will be restricted to a full refund of all monies paid. The Videographer will not be liable for any consequential loss howsoever caused.
In these ‘Extreme’ cases, the videographer recommends clients to be suitably insured prior to this special event.
 
Payment
One month before the date of the Videographer’s obligations the Videographer shall deliver an invoice for the price to the Customer and the Customer shall pay the price (or any balance of it) within 14 days of the date of the invoice. Any sum outstanding after the expiry of 14 days shall have the following consequences: Provided a booking fee has been received or an Order is account based, an Order may still be recorded and archived either to be completed, edited or released when the balance is settled. A second invoice may be sent offering a period, as defined on the invoice terms, in which to settle. Should payment not be received a late payment fee of 5% will be added. Additional editing fees may also be incurred should an order be removed from the editing system due to non compliance of these terms. Returned payments attract a £25.00 charge.
 
Delivery of Product
The editing process can take 6-8 weeks from the date of the wedding in busy times. Our USB is designed to be viewed by a family audience, and as such we will not include any music containing profane, inappropriate or controversial lyrics or themes. Additionally, we will not knowingly include any profane language or gestures that may have been recorded on the Wedding day. Our aim during the formal parts of the day (ceremony, speeches) is to record and present events as they happen. We will provide you with 1 USB. Further copies of the USB or further additional services may be ordered separately at a later date.
Images used on your sleeve are generated from the footage shot and as such their quality is limited by the inherent resolution used for image capture from video.
We do not offer screenings of your film or send out proof copies or incomplete edits for your review or approval.
Technical errors will be corrected free of charge.
Client-requested changes to their video will be charged at the prevailing daily edit rate.
We will assume that you accept the quality of the finished USB unless you tell us to the contrary in writing within 2 weeks of the USB being sent to you. If you do notify us within that period you must also tell us what your complaint is in as much detail as possible.
If we do not receive any complaint within that period we shall be entitled to assume that you are satisfied with it and we will then be under no further obligation to accept any complaint, unless we then agree.
We will use all reasonable efforts to deal with any complaint and if it is something that is justified and we can remedy, we will do so.
If we do not consider your complaint to be valid then we will tell you.
 
Cancellation
Customers who have placed an order on the internet, over the phone or in the post have seven days to 'cool off' during which time if they wish to cancel the Order they must notify the Videographer in writing. Any monies paid will be refunded without penalty (excluding expenses already incurred).
 
If you cancel this booking:
(1) more than 90 days before the date of the event then the reservation fee will be forfeited, but no further sum is payable by you;
(2) within 90 days of the date of the event a sum amounting to 50 per cent of the Price is payable by you;
(3) within 30 days of the date of the event a sum amounting to 100 per cent of the Price is payable by you.
Any cancellation must be notified to us in writing addressed to us at the address shown in the booking form.
The Price is based on whichever package is chosen or as agreed between you and us.
 
Disclaimer
Whilst we have taken all reasonable steps to ensure that any information supplied and displayed is correct, we reserves the right to alter, substitute or withdraw any service, facility or amenity without notice, if absolutely necessary.

Privacy policy
This privacy policy applies between you, the User of this Website and Mike Dettmer, the owner and provider of this Website. Mike Dettmer takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: http://www.videouk.com/t-c.html.
Please read this privacy policy carefully.
Definitions and interpretation  1. In this privacy policy, the following definitions are used:
Data
collectively all information that you submit to Mike Dettmer via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR
the General Data Protection Regulation (EU) 2016/679;

Mike Dettmer, or us
Mike Dettmer of 101 Harrow Road Hempstead, Hempstead, England, ME7 3QB;

UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you
any third party that accesses the Website and is not either (i) employed by Mike Dettmer and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Mike Dettmer and accessing the Website in connection with the provision of such services; and

Website
the website that you are currently using, www.videouk.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

 2. In this privacy policy, unless the context requires a different interpretation:
 a. the singular includes the plural and vice versa;
 b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
 c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
 d. "including" is understood to mean "including without limitation";
 e. reference to any statutory provision includes any modification or amendment of it;
 f. the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy  3. This privacy policy applies only to the actions of Mike Dettmer and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
 4. For purposes of the applicable Data Protection Laws, Mike Dettmer is the "data controller". This means that Mike Dettmer determines the purposes for which, and the manner in which, your Data is processed.
Data collected  5. We may collect the following Data, which includes personal Data, from you:
 a. name;
 b. gender;
 c. contact Information such as email addresses and telephone numbers;
 d. IP address (automatically collected);
 e. in each case, in accordance with this privacy policy.
How we collect Data  6. We collect Data in the following ways:
 a. data is given to us by you; and
 b. data is collected automatically.
Data that is given to us by you  7. Mike Dettmer will collect your Data in a number of ways, for example:
 a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
 b. when you use our services;
in each case, in accordance with this privacy policy.
Data that is collected automatically  8. To the extent that you access the Website, we will collect your Data automatically, for example:
 a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
 b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
Our use of Data  9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
 a. internal record keeping;
 b. transmission by email of marketing materials that may be of interest to you;
in each case, in accordance with this privacy policy.
 10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
 11. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
 a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
 b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
 c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
Who we share Data with  12. We may share your Data with the following groups of people for the following reasons:
 a. our employees, agents and/or professional advisors - to comply with the users request, answer questions and provide the service user contacted us for;
in each case, in accordance with this privacy policy.
Keeping Data secure  13. We will use technical and organisational measures to safeguard your Data, for example:
 a. access to your account is controlled by a password and a user name that is unique to you.
 b. we store your Data on secure servers.
 14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@videouk.com.
 15. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data retention  16. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
 17. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights  18. You have the following rights in relation to your Data:
 a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
 b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
 c. Right to erase - the right to request that we delete or remove your Data from our systems.
 d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
 e. Right to data portability - the right to request that we move, copy or transfer your Data.
 f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
 19. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@videouk.com.
 20. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
 21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites  22. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes of business ownership and control  23. Mike Dettmer may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Mike Dettmer. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
 24. We may also disclose Data to a prospective purchaser of our business or any part of it.
 25. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies  26. This Website may place and access certain Cookies on your computer. Mike Dettmer uses Cookies to improve your experience of using the Website and to improve our range of services. Mike Dettmer has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
 27. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
 28. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Mike Dettmer to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
 29. This Website may place the following Cookies:
Type of Cookie
Purpose

Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Functionality cookies
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

 30. You can find a list of Cookies that we use in the Cookies Schedule.
 31. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
 32. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
 33. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
 34. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
General  35. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
 36. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
 37. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
 38. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy  39. Mike Dettmer reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Mike Dettmer by email at info@videouk.com.
Attribution  40. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).
01 October 2018
 
Cookies Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
Strictly necessary
We use the following strictly necessary cookies:
Description of Cookie
Purpose

'We use this session cookie to remember you and maintain your session whilst you are using our website.
Provide service






Functionality
We use the following functionality cookies:
Description of Cookie
Purpose

We use this cookie to identify your computer and analyse traffic patterns on our website.
Allow us to function

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DIGITAL VIDEO  Is part of the VIDEO U.K. Group, established in 1978.
  • Home
  • Refer a Friend
  • FEE'S
    • Filming Styles
    • Our Service & Fee's
    • Photo Fee
    • ADD A LITTLE EXTRA
    • Fun Times
  • Viewing
  • Reservations
    • T &C
  • Testimonials
    • SHOWREELS
    • Thank You !
  • Phone Footage
    • Phone Footage video
    • Order page
  • Meet the Team
  • CONTACT US
  • Venues
    • Eastwell Manor, Kent
    • Nettlestead Place, Kent
    • The Orangery
    • Leeds Castle, Kent
    • Whitstable Castle
  • ALL IN Cinematic
  • MARRYOKE
  • F.A.Q.
  • FREE Prize Draw
  • Invite to View Cards
    • eloise-and-craig
    • Grace-and-Vincent
    • George-and-Rachael
    • Danielle-and-Shaun
    • john-and-lauren
    • amy-and-mark
    • sam-and-sian
    • hannah-and-james
    • Maria-and-sebastian
    • Sarah-Jane-and-andy
    • Gemma-and-Craig
    • Hayley-and-stuart
    • Nicole & Martyn
    • Hayley-and-Sam
    • adam-and-caroline
    • Charlotte-and-lee
    • louise-and-michael
    • natalie-and-luke
    • Gyn-and-Lisa
    • Amie-and-Charlie
    • meesh-and-dave
    • Lorin-and-Russell
    • George-and-Ashleigh
    • Lisa-and-James
    • Ray-and-Maria
    • Musa-and-Heather
    • Samantha-and-Joe
    • Mike-and-Alex
    • Ciarra-and-Mark
    • Jenna & James
    • James-and-Steph
    • lorna-and-patrick
    • Fern-and-Tom
    • Dan-and-Cat
    • De'Ann-and-Danny
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